The move follows complaints that network operators were taking too long to complete connections and will see mandatory performance targets imposed.
Ofgem chief executive, Alistair Buchanan, said: “The current performance of some electricity network companies in connecting new premises is unacceptable and the delays resulting from this work have caused frustration for developers and businesses. So we are proposing mandatory performance requirements for the companies which should improve the service they offer. If they don’t meet these standards they could face enforcement action from Ofgem.”
The new standards will be introduced through a formal licence condition for the electricity distribution network operators (DNOs) obliging them to meet a 90% target in three key service areas.The companies and other stakeholders have until the end of March to respond. If accepted, the condition will come into force on 1 July.
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