A browse on the Internet23 March 2001
Cummins power generation products
Technical data on more than fifty generating set models covering outputs from 30 kW to 2000 kW is now accessible on a new Cummins Power Generation web site, www.cumminspowergeneration.com.
Although the site is large and comprehensive, covering technical data sheets for every model, including ratings, fuel consumptions, air flows, exhaust emissions, dimensions and performance date, as well as a variety of customer services, it is not as accessible as it might be. Navigating it would be a lot easier, one senses, if the navigating engine didn’t frequently fail owing to a timeout. The pages we did get a look at however were detailed and comprehensive. The PowerStore was what it sounds like – a shop where you can view products as well as samples of operational and maintenance manuals, catalogues etc: the customer assistance page invited queries by ‘phone or email: and there is a feedback page for comments and questions. One can also see case histories, applications, and press releases on new products. The exception to a generally well organised site was the service locater (ie the directory of service agents in your area) which seemed only to apply to North America.
Dot Com Gensets
F G Wilson, the genset packagers, have gone live with a website ‘packed with continuously updated product and company information together with a unique extranet service targeted at its dealer network worldwide’. The idea, at www.fgwilson.com, is t hat the company can offer immediate pro-active and reactive services to its customers and dealers at any time of the day or night. As well as the usual technical and general information, it is possible to provide instant referrals to the company’s 400 or so dealers. Plans include a scheme that is apparently unique in the industry at present – a bespoke product department complete with a download service for engineering drawings.